Advice

QUESTIONS?

We are here for you

Our experience from more than 15 years of “passion in brass” informs every consultation. Don’t hesitate to contact us with all your questions about services in our workshop, our sales offers or individual requirements for your instrument.

We are also your partner for topics such as wear, storage and shipment of your valuable instruments.

We have adapted our workshop hours to pandemic restrictions. We are available on the phone and via video and will be available in person too as soon as this is possible again.

On another note, in our useful tips section, we give you some practical advice for everyday use of your instrument from our master craftsman workshop. Take a look!

Help with insurance claims

Vogt instruments damage trumpet repair

Do you have an insured instrument that has been damaged? We can examine it and produce a professional report including photo documentation and a binding cost estimate for repair. We are happy to contact your insurance company and take care of all the formalities until the issue is settled. This means that you have a playable instrument in your hands as quickly as possible, with little effort.

Our instrument insurance offers:

Mannheimer Sinfonima | Versicherung Angelika Wagner | MML-Versicherung

Useful tips

Are there special instruments for children?

Yes, these are particularly small and compact and just right for children’s hands and short arms. On another note, it is also possible to play brass instruments if you have braces; this is a question of practice and getting used to it.

Do dents damage my instrument?

Dents in brass instruments usually look worse than they are. Small dents in the bell are usually no problem in terms of playing quality. However, deep dents can narrow the cross section of the tube. In any case, we can remove dents in our workshop with the right tool in just a few steps.

How do I clean my instrument?

Ordinary dirt and deposits can be removed by placing brass instruments in a bath with lukewarm water and a little detergent. Grease and oils dissolve after around half an hour. You can then pull a cleaning brush through the tubes and rinse them with water. Then dry the instrument thoroughly and wipe the inner slides clean. Do not forget to oil it again when finished! We are happy to help with stubborn soiling and lime deposits.

More Tips
The Vogt instruments team

HERE FOR YOU DURING THE PANDEMIC

At the moment there are no current restrictions. We can welcome you personally. For all your concerns and questions we are available at the usual times, by telephone or via video call. Or write to us using the contact form or email and we will get back to you.

Vogt instruments
Matthias Vogt
Zschochersche Str. 28
04229 Leipzig, Germany

+49 341 8706358
 info@vogt-instruments.com

We are here for you

Mon, Wed – Fri 10:00 am to 6:00 pm
Tues 10:00 am to 7:00 pm

Appointments outside these times can be arranged over the phone.

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Safe logistics

You can send us your instrument by mail to be repaired or maintained. We are happy to send you the right packaging materials beforehand. Your instrument will reach us and come back to you safe and sound in a padded box. We work with experienced carriers to reliably ship instruments and for door-to-door logistics. We also take care of shipment outside of the EU, including export declarations and the formalities for tax refunds. Get in touch!

 

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